SMS received for a comms issue on your account

What is a comms issue?

A communication issue (comms issue) is where a member on the Neighbourhood Alert system is unable to receive messages by one or more of your contact methods (email / sms / voice).

How do comms issues arise?

The Alert system is able to track and record Alert messages sent to members, which means that if an email message is not sent successfully and “bounced back” to us, this is marked on your account in the audit trail. Depending on the issue that has caused this, the system may then suspend your email address from being sent further messages and would place you in the “comms issues” list until the comms issue has been resolved.

Automatic response for Comms Issues

If an email message fails to be delivered to you, and if you also have an active mobile number on your account, the system will then send an automated sms text message to you from: 07860022901, requesting an updated email address, and if this is provided your account will be updated automatically and the comms issue resolved.