If you have ever added lots of administrators to the system, you will be aware that it can be a painfully time-consuming process, especially if you are trying to find out key information regarding the areas people should have access to.
To make this process a little easier we constructed a “Request an Account” process which enables you to send out a link to a form which will gather the key information. The form will set up the admin account with basic privileges but will not give them access until you authorise it. The applications can only be made by users with a .pnn email address (to avoid spam etc).
How do potential admins find the form?
If you want this facility, we turn it on and add the request button to your Rapport login page (eg for Lincs https://mobile.neighbourhoodalert.co.uk/54/mobile) so potential admins could find the red application button if you link to your /admin page from your intranet.
A link to your form can also be sent out by you directly to anyone you are encouraging to become an administrator. This is an example of a direct link to the Lincolnshire application form: https://mobile.neighbourhoodalert.co.uk/54/CreateAccount
What is on the form?
You will see on the form that the standard fields are straight forward, but we also request a team email address (see below) and we enable them to drill-down through your areas and select the area appropriate to their role.
We know from some areas that use this process that the pre-selection of areas and team emails can save a lot of time when you are trying to find out who an applicant is and what area access they require.
Tip: If you intend to direct people to apply for an account to access your system, in your email to them, include an explanation regarding entering a team email address and drilling down the geographic areas so they apply for the correct neighbourhood access not the entire force area.
What happens with applications?
An email is sent to the main email address that you enter on the “Admin Account Requests” page. This email lets you know that you have a new application for an account and directs you to a new section in the admin.
Within the “Administrator options” section, if you have permission to “Add / edit admin users” then you will find the new “Admin account requests” section.
This will list the new applications and with options to Approve, Edit or Delete each one
Please review the permissions granted by the system and check that the areas they requested are correct before approving each account.
Once you click “Approve” the name will disappear from this list and appear in the usual “Administrator Management” list.
Additional configuration: We are also able to manually configure the form to direct the email notifications about new applications to specific super-users based on the areas that a new applicant has requested.
So, if you have certain Inspectors who cover specific areas and are willing and authorised to add new admins, we can direct the notification emails to them. You grant them permission to “Add / edit admin users on the system” and then send us each admin’s name and the geographic areas they cover. Be careful who you grant this permission for though, it is a high-level access. Please contact your account manager or email@example.com to discuss this option