New Data Deletion Process for Alert

Below is a table for data retention for specific record types:

Type of record	Retention period
Contracts	7 years
Licencing information	7 years
General email correspondence	6 months minimum, up to maximum of 2 years (unless likely that it will need to be retained for longer)
Support requests/tickets	2 years (unless likely that it will need to be retained for longer)
Historical records relating to VISAV Ltd	Permanent
Software and hardware inventory details	7 years
Alert History Table Data	6 Months
Alerts Table Data	6 Months
GEO Position Data	48 Hours
Specific Alert deletion	Deleted when requested
Google: specific alerts deletion	Referred for deletion to Google (usually takes 48 hours to process request)
Data Uploads	Deleted 28 days after upload
Deleted User Data	User is marked as deleted and is inaccessible to anyone except admins with permissions to reinstate deleted users so it can be undeleted within 3 months, if required. After that time the user identifiable data is made unreadable and anonymised. This is to ensure the audit trail is correctly amended to remove personally identifiable data
Administrator Data	Required for Audit trail so only personally identifiable data is removed
Audit Trail Data	Never
Incommunicados	When agreed by Dev Board or Customer SuperAdmin
Comms Issues	When agreed by Dev Board or Customer SuperAdmin
Suspended Users	When agreed by Dev Board or Customer SuperAdmin
Pending Users	When agreed by Dev Board or Customer SuperAdmin
Duplicated Users	When agreed by Dev Board or Customer SuperAdmin
Data Backups	7 days
VM Backups	2 weeks
Policies and procedures	3 years