Below is a table for data retention for specific record types:
|
Type of record |
Retention period |
|
Contracts |
7 years |
|
Licencing information |
7 years |
|
General email correspondence |
6 months minimum, up to maximum of 2 years (unless likely that it will need to be retained for longer) |
|
Support requests/tickets |
2 years (unless likely that it will need to be retained for longer) |
|
Historical records relating to VISAV Ltd |
Permanent |
|
Software and hardware inventory details |
7 years |
|
Alert History Table Data |
6 Months |
|
Alerts Table Data |
6 Months |
|
GEO Position Data |
48 Hours |
|
Specific Alert deletion |
Deleted when requested |
|
Google: specific alerts deletion |
Referred for deletion to Google (usually takes 48 hours to process request) |
|
Data Uploads |
Deleted 28 days after upload |
|
Deleted User Data |
User is marked as deleted and is inaccessible to anyone except admins with permissions to reinstate deleted users so it can be undeleted within 3 months, if required. After that time the user identifiable data is made unreadable and anonymised. This is to ensure the audit trail is correctly amended to remove personally identifiable data |
|
Administrator Data |
Required for Audit trail so only personally identifiable data is removed |
|
Audit Trail Data |
Never |
|
Incommunicados |
When agreed by Dev Board or Customer SuperAdmin |
|
Comms Issues |
When agreed by Dev Board or Customer SuperAdmin |
|
Suspended Users |
When agreed by Dev Board or Customer SuperAdmin |
|
Pending Users |
When agreed by Dev Board or Customer SuperAdmin |
|
Duplicated Users |
When agreed by Dev Board or Customer SuperAdmin |
|
Data Backups |
7 days |
|
VM Backups |
2 weeks |
|
Policies and procedures |
3 years |
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