How to change my personal details (email & postal address)

Logging In

While logging in to your account is not necessary to receive Alerts by email, you may sometimes want to update your information. To login to your account, follow these steps:

1. Firstly, navigate to your login page. This should be members.YOURSITEHERE
2. Enter your username and password in the required fields.
3. If an error message stating "login details not found" is displayed, it means you are logging in with incorrect details. You will need to click "Reset Password" at the bottom and follow the steps provided.

Updating Your Details

Once you're logged in, you should see an overview of your profile picture, your details and "What to do next" tips. Here you can set or change your profile picture by clicking the button beneath it.

You can also update your details by clicking the pencil icon next to the "Your details" header. This will take you to a page which you can edit your contact information and address, once this is done, please ensure that you click the 'Save' button on this page.

When updating the address on your account, you can use the 'Find address' option to automatically find your location on the map and set your pin. This will ensure that you will then receive any Alert messages for your new area.

For altering your area, without changing your listed address, you can also click and drag the red pin on the map as below, which will allow you to receive the Alerts for another area, while having your original address listed on your account.