Adding members of the public

For adding members of the public for receiving the Alert messages, from within the Rapport admin area, the below steps can be followed:

Step 1: Click the “Add member” button.

Step 2: Enter member's details, click "member known" box (default). 

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Step 3: If the member has influence on the wider community,  such as an admin of a local social media group, shop watch scheme or a community leader, tick the "member influence" box.​

Top Tip: As well as an email address, request a contact number so we can still connect with the member if they update their email address and don't update their account.​

(There is a cost implication to sending Alerts via SMS or voice recording.)​

Step 4: The Available Information Providers list allows the member to select who they receive Alerts from.  

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Step 5: Global Groups – Tick as relevant per the users request. This can be helpful for targeting messages for specific interest groups. You may see fewer / different groups here depending on which have been selected to show in your area.

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Step 6: Click the save button.​

Step 7: Verification – It is important that you advise the new member to look for their verification email (it may go to junk).  They need to click the verification link to activate their account.  At this stage they can easily update their Information Provider preferences. This email also contains Terms & Conditions explaining who can see their personal details.​

Step 8: Password – Following verification,  a further email will be sent with a temporary password they should change when logging into Neighbourhood Alert.​