Rapport Message Sending

For sending out an Alert message there are a few main methods you can use, these can be accessed from: Rapport Home > Send Message.

These options as above give you a number of ways to select the recipients for your message, depending on the particular way that you would like to target those users.

Area > Priority Issues> Message

This option is only available to sites that have set up priority groups. These are groups of users that have raised a particular issue in their area, for example, fly tipping. The message will be sent to the widest area your account has access to, and you can select multiple groups to send to.

Area > Insights > Message

First select an area to send to (predefined or customised), then if needed you can filter down to members of a group within this area e.g. CCTV Owners within Nottinghamshire. This option also shows the most joined groups within an area in the last 30 days, to show popular groups currently.

Message > Suggestions

Enter or copy paste message content into the editor, next, the system will read your message and based on any keywords that it detects you may receive suggestion of groups and areas that this message may be relevant for. Ideal for suggestion when no defined audience for a message is known.

Search > Select Members > Message

Search for any details that are on a users account to find any users that fit that criteria, you can then select all or some of the users in the search results to send to. You can also order these user results by distance from a set location, for example, to find those users geographically close to you if attending a particular event at that time.

Send to Group

Find all users within a group for a selected area. You can then add these users to a recipient list, view those users or send a message to them directly.

Send to a saved list

Sending to a saved list can allow you to send to a custom set of recipients that has been saved previously. For example, you can save a recipient list that includes everyone in a specific area, all the users of a particular group and a list of individuals. This can then be saved as a list which can be accessed here. A guide to saving recipient lists, in Rapport, can be viewed here.

A full step-by-step guide for each of the message sending options within rapport can be accessed from the attached pdf below: