What are message templates?
Message templates are used for storing an outline of an Alert message (including any normal Alert content: images, links, attachments). This can be useful if you regularly send similar messages to different groups of users, to save you time in composing similar content repeatedly.
Templates may also be useful for the lead administrators of an organisation, so that they may provide an outline for certain types of messages, such as those that may always include certain content, this allows for a more consistent style of messages over many different senders.
Create a new message template
From within the main admin area, you can create a new message template from: Message Console > Templates. From here you can use the 'Start new template' button to empty the current editor on the screen.
You can then compose the content of the template using the exact same options as when composing a normal Alert message, this includes adding in the merged fields from the 'personalise message' option, which is especially useful within templates.
You can also add SMS content to a template, though please note that this will potential increase the cost of any message sent using this template.
You can then save the template for you only, or you can mark this as available for any administrator on your site.
Editing an existing template
You can edit an existing template by finding these from: Message Console > Drafts and Templates > load / preview message template option:
You can then load and edit any template which you have created (leaving the subject line the same), and when you then save this, the template will save the updated version for you.
Deleting a message template
From the Message Console > Templates > load / preview message template option, you can then also remove any of the templates that you have created under the 'Your Saved Templates' heading, using the below icon corresponding to that template: