Manage Unverified / Not Activated Users

Unverified users and not activated users can be treated relatively similarly, with a slight difference between the two:

What are unverified / not activated users?

An “Unverified” user is an Alert user whose account has an unverified email, where the user has not clicked the verification link sent via email. Being unverified is usually the result of:

• not verifying the email address during the registration process
• the user having changed their registered email address after their account had been registered
• being made a comms issue, where the system has been unable to deliver an email to them

A "Not Activated" user is an Alert user whose account is not yet activated, where the user has not clicked the activation link sent via email. Being 'not activated only occurs when a user is added by an Administrator or Neighbourhood Watch Coordinator.

What does being unverified / not activated mean for the user?

Users who are “unverified” or "not activated" are not able to receive regular Alert messages but can log in to their accounts.

To see any “unverified” or "not activated" users, log into your account and navigate to the 'members' option. You can then go to the options button for any area and click the 'unverified email addresses' / 'not activated ' option.

How to resolve individual verification / activation issues?

If you wish to send a user another verification/activation email, to prompt them to click a link to verify/activate their email address, this can be done simply by clicking the “Resend email verification” / "resend activation email" button within the edit option for their account.

You can also see on this screen when the user was last sent a verification / activation email. You can see their full history from the 'audit trail' option on their account (as below), to see if they have been sent multiple of these links previously and to see if they have previously received any Alerts successfully.

In addition to re-sending the verification / activation email to the user, you may instead wish to either update their email address, if you have contacted them through other means, or you could also remove the account, if they don't look to be contactable, or likely to confirm their email address.

How to resolve bulk verification / activation issues?

You can also resend these types of emails in bulk, by viewing the unverified / not activated members list as above, then using the resend option for all unverified / not activated users in that area: