Manage Duplicate users

When viewing accounts for users on the Alert system you may occasionally find that some of them have a duplicate account (or more than one duplicate).

These users can be viewed, from the members options in the main admin, as below:

Members:

Options for Area:

View duplicate accounts for this area:


This page will show the duplicate accounts that you can see with your admin account (based on Allowed areas / your Information Provider). Duplicate accounts are where the email address and postcode are the same on more than one account.

There are a few general checks that you can make if you do wish to remove one of these accounts:

• Check if their contact details and message settings in their account are exactly the same, if so you can likely remove the newer account to retain the original
• If the details differ slightly but still seem to be for the same person, you can check the audit trail to see if they are both receiving Alerts, if they are, the old account can likely be removed as the newer details would have been registered most recently by the user. If they aren't, the functioning account should be kept.
• You can also check to see if either of the accounts are part of a Neighbourhood Watch scheme, as this would normally be an indication of a more active account.

Once this has been done, if in accordance with any of your organisation's specific guidelines, you can then remove any duplicate accounts, with a note to explain the reasoning e.g. 'Duplicate account removed'.