How do I Know an Alert Message is Genuine?

Whatever type of message you receive, from whichever Information Provider (message sender), all Alert emails you receive will have common factors, as detailed below using example screenshots:


Email address it comes from:

 All Neighbourhood Alert messages are sent from

The subject line will be the subject given by the message sender, followed by the date and time the message was sent and then the Alert message ID, as per the above screenshot


Top banner showing on the email – the site you joined:

The top banner showing on the message, whoever it comes from and whatever the subject, will ALWAYS be the banner of the website through which you joined; in the example below this is “In The Know Surrey and Sussex”, but could be the national Our Watch, neighbourhood Watch Scotland or Neighbourhood Alert sites, or one of the regional sites such as Cumbria Community messaging or Thames Valley Alert.




2nd banner showing on the email – organisation who sent the message:

Whichever site you joined through the 2nd banner will always be that of the organisation sending that particular Alert message, in this instance, Sussex Police. As you can see, there is text confirming your “home” website and the message sending organisation, as well as a note of which administrator of that organisation sent the message.




Message Footer:

Whoever sends the message, there will always be server buttons / links towards the foot of the Alert enabling you to reply direct to the message sender and rate the message. On most messages you will also see the “share this message” button / link which enables you to forward the message to your contacts in a secure manner.

Please note that if the message was sent only to certain recipients and not displayed on the Alert websites, facebook or twitter pages, the “share this message” function will not be available.




Your account:

After messages have been sent you will be able to see copies in your member admin area (accessed via your “home” website).


If you would like reassurance on any message you have been sent, please contact our support team.

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