If you have forgotten your password, ensure you are on the login page at https://socialsense.neighbourhoodalert.co.uk/Account/Login and use the "Forgot your password?" link.
Enter your username and click "Reset":
This will trigger a reset email to be sent to the email address that the account was registered with. Please note this may take several minutes.
Once received, click "Please click here to reset your password." Fill out the required information and then click confirm to reset your password.