Auto email update process
June 2018 Process update to dead-email text notifications
- When an Email Postmaster reply showing a permanent email error is received by Alert, this prompts a “Dead email notification” to be sent to the member on text via mobile number: 07537 432401
- User replies with new (or existing email)
- System identifies that the message is via 07537 432401 and from an identified user and contains an email address that is CURRENTLY SUSPENDED
4a) If the provided email is different: Replace email
Add in to account as a note (and on comms log) “Email reply received, account auto-updated with new email <email> and account reactivated”
System texts back and say “Thanks, your email has been updated”
4b) If is same as existing: Un-suspend
Add a note (and on comms log) “Email reply received, existing email confirmed as current: <email> and account reactivated”
Text back and say “Thanks, your email has been reactivated"
Rating auto update
If people tick “I want plain text email” when doing a rating, this will automatically update their account to “Compact email” and send a confirmation email.