Adding Admin Accounts (Super User)

To add a new admin account, please follow these below steps:

When logged in, click "Administrator Management" in the main left menu.

This will show you the overview list of administrators for your organisation. From here, you can search for any admins with the search bar at the top of the page, to check for any existing admin accounts:

To add a new administrator to the system, click "Add Administrator" in the main left menu:

Basic Details

Then, enter all of the required information into the fields as below:

First Name

Surname

Organisation - Used in the default Alert message sign-off for the admin

Role - Used in the Alert message sign-off for the admin, to describe their role e.g. PCSO, PC, Comms manager

Coverage Area - Used in the Alert message sign-off for the admin, to describe their area

Email - The email address is also used as the username by default

Alternate login name (optional) - Another preferred username can be entered, to use in place of email when logging in

Work Mobile number (optional) - This can be used to request a password reset by sms

Officer Bio (optional) - This Bio information will be displayed on the Single Online Home / Police.uk feed to members of the public (if this feed is used for your Alert site)

Permission Set - This must be selected to set the access that this admin has to certain parts of the system. You can choose from a predefined list of permission sets on the Alert system, or any local permission sets that may be added for your Alert site. Click here to see specific details on permission sets.

KIN Access Level - Used to set the access level if the KINs Module is used on your site

Rapport Access Only - Limits the admin to only have admin access via the mobile optimised Rapport system, and not the full Main Admin area

Include In Star Points - Disabling this option will exclude the admin from the Star Points leaderboards

Receive a notification when an administrator account is requested - This option may be useful for Super Users who have access to approve admin account requests

Areas and Teams

Once these basic details have been added / set, the final page will allow you set the assigned areas and teams for this admin account:

Assigned Areas - (Set Assigned Areas > select relevant areas > Save and return) - The 'Assigned Areas' that you can set for the admin account control the areas this admin can see members within / send messages to / view reports for.

Team Memberships - (Set Teams > select relevant teams > Save and return) - The 'Team Memberships' that you can set for the admin account control the team(s) this admin belongs to and can see the replies, engagements and reports for. This also allows access to Team Chat and Team Groups.

Permission Sets

You can see the details for these roles for your Alert site from within the admin area, from: site configuration > Admin Role Permissions.

 

Default (Global) Permission Sets

The PCSO, Police Officer and Police Staff permission sets each offer the same level of access and enable basic access to local user data, names, addresses, groups etc and enable message sending.

The Area Admin set enables usually Sergeants and Inspectors to do the above but also access the community mapping, area planning/targeting modules and review survey results (if you have those modules). This also enables access to edit the admins within their own allowed areas.

The Super User can do all of the above but importantly is the only permission set that enables authorisation of new admins and can add/edit all other administrators. This permission set also allows access to the site level configuration options, such as for setting up Groups and Teams.

Data Analyst - Read only access, used for viewing and exporting data

NW Data Analyst - Read only access, for Neighbourhood Watch analysts

MSA  - Neighbourhood Watch administrator account, for administering users and schemes

OPCC - Normal level OPCC admin role

Further details on the access that each individual permission gives within the permission sets can be seen here.

Tips:

• Remember: Assigned areas are crucial for basic functions on an admin account. Without assigned areas set, the administrator will be unable to view details for any members of the public, or send messages.