Please see below a list of the stats as can be seen on our KPI reports:

Total Users

The total number of users within the area that subscribe to the Information Provider, who registered before the end of the reporting period and have not been deleted.

User is mapped to the area
User subscribes to the Information Provider
User registered before the end of the reporting period
User is not deleted, or were deleted after the end of the reporting period

Contactable Users

The number of contactable users within the area that subscribe to the Information Provider. Contactable means that they have at least one of email/voice/SMS enabled.

User is mapped to the area
User subscribes to the Information Provider
User has at least one of email/voice/SMS enabled.

Contacted Users

The percentage of total users within the area that subscribe to the Information Provider that received a message from the Information Provider where the Alert was sent during the reporting period.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period

Alerts Sent

The number of Alerts sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period

Total Messages

The number of individual messages where the Alert was sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period

Average Message Rating

The average rating out of 5 for all Alerts sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period

Alert Interactions

The total number of interactions for Alerts sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

The following count as interactions:

Replying to an Alert
Reading an Alert in the members area
Rating an Alert
Sharing an Alert

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period

New Users Registered

The number of users within the area that subscribe to the Information Provider, who registered during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User registered during the reporting period via any method

Users Deleted

The number of users within the area that subscribe to the Information Provider, who registered during the reporting period, that were deleted/unsubscribed.

User is mapped to the area
User subscribes to the Information Provider
User was deleted/unsubscribed during the reporting period.

Self-Registered Users

The number of users within the area that subscribe to the Information Provider, who registered during the reporting period and signed up themselves (not by an admin).

User is mapped to the area
User subscribes to the Information Provider
User registered during the reporting period by signing up themselves (not by an admin)

Admin-Registered Users

The number of users within the area that subscribe to the Information Provider, who registered during the reporting period and were registered by an admin.

User is mapped to the area
User subscribes to the Information Provider
User registered during the reporting period by an administrator

Forwarding List Additions

The number of people in the forwarding lists of users registered on Neighbourhood Alert that were added during the reporting period. Forwarding lists are used by registered users to share Alerts they receive.

Alert user is mapped to the area
Alert user subscribes to the Information Provider
Forwarding user was added during the reporting period

Overall Engagement

The percentage of users, who are mapped to the area and subscribe to the Information Provider, that engaged via at least one of the following methods during the reporting period: replied to an Alert, rated an Alert, forwarded an Alert, answered a survey, logged in or read an Alert.

User is mapped to the area
User subscribes to the Information Provider
User engaged in at least one of these methods
- Replied to an Alert
- Rated an Alert
- Forwarded an Alert
- Answered a survey
- Logged in
- Read an Alert

Replied to an Alert

The percentage of users, who are mapped to the area and subscribe to the Information Provider, that replied to at least one Alert message that was sent by the Information Provider during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User replied to an Alert that was sent by the Information Provider
The Alert was sent during the reporting period

Rated an Alert

The percentage of users, who are mapped to the area and subscribe to the Information Provider, that rated at least one Alert message that was sent by the Information Provider during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User rated an Alert that was sent by the Information Provider
The Alert was sent during the reporting period

Forwarded an Alert

The percentage of users, who are mapped to the area and subscribe to the Information Provider, that forwarded at least one Alert message that was sent by the Information Provider during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User forwarded an Alert that was sent by the Information Provider, using the built-in forwarding facility (not conventional email forwarding)
The Alert was sent during the reporting period

Answered a Survey

The percentage of users, who are mapped to the area and subscribe to the Information Provider, that answered at least one survey during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User answered at least one survey during the reporting period

Logged In

The percentage of users, who are mapped to the area and subscribe to the Information Provider, that logged in at least once during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User logged in at least once during the reporting period

Read an Email

The percentage of users, who are mapped to the area and subscribe to the Information Provider, that read at least one Alert message that was sent by the Information Provider during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User read an Alert that was sent by the Information Provider
The Alert was sent during the reporting period

Total Email Alerts

The number of Alerts that included an email, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included an email

Total Emails Sent

The individual number of emails, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included an email

Projected Email Open Rate

The projected open rate of all email messages based on actual read receipts multiplied by a factor of 1.75 to allow for email clients which do not download the tracking image within the email.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Read receipts multiplied by a factor of 1.75, and then capped at 100%

Email Replies

The number of email replies during the reporting period, from users who are mapped to the area and subscribe to the Information Provider, that replied to an Alert that was sent by the Information Provider.

User is mapped to the area
User subscribes to the Information Provider
User replied to an Alert that was sent by the Information Provider
The reply was sent during the reporting period

Emails Forwarded

The number of email forwards during the reporting period by users who are mapped to the area and subscribe to the Information Provider, for Alerts that were sent by the Information Provider.

User is mapped to the area
User subscribes to the Information Provider
User forwarded an Alert that was sent by the Information Provider, using the built-in forwarding facility (not conventional email forwarding)
The Alert was forwarded during the reporting period

Emails Rated

The number of ratings by users who are mapped to the area and subscribe to the Information Provider, for Alerts that were sent by the Information Provider during the reporting period.

User is mapped to the area
User subscribes to the Information Provider
User rated an Alert that was sent by the Information Provider
The Alert was sent during the reporting period

Users in Forwarding Lists

The total number of people in the forwarding lists of users registered on Neighbourhood Alert. Forwarding lists are used by registered users to share Alerts they receive.

Alert user is mapped to the area
Alert user subscribes to the Information Provider
Forwarding user was added before the end of the reporting period

Found Alerts Useful

The percentage of ratings for Alerts sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider, that said the Alert was useful.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Number that said vs not useful as a percentage

Total SMS Alerts

The number of Alerts that included an SMS message, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included an SMS message

Total SMS Messages

The individual number of SMS messages, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included an SMS message

Total SMS Cost

The total cost of SMS messages, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included an SMS message

Total Voice Alerts

The number of Alerts that included a voice message, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included a voice message

Total Voice Messages

The individual number of voice messages, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included a voice message

Total Voice Cost

The total cost of voice messages, sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Alert included a voice message

Approved Schemes

The number of approved schemes, created before the end of the reporting period, where the scheme map intersects with the area at any point.

Scheme polygon intersects with the area geography polygon at any point
Scheme is approved
Scheme was created before the report period end

Unapproved Schemes

The number of unapproved schemes, created before the end of the reporting period, where the scheme map intersects with the area at any point.

Scheme polygon intersects with the area geography polygon at any point
Scheme is not approved
Scheme was created before the report period end

Declared Households

The total number of declared households in approved schemes, created before the end of the reporting period, where the scheme map intersects with the area at any point. Declared households is a number inputted by the Main Coordinator of the scheme.

Scheme polygon intersects with the area geography polygon at any point
Scheme is approved
Scheme was created before the report period end

Main Coordinators

The number of users within the area that subscribe to the Information Provider who are in a scheme and set as the Main Coordinator.

User is mapped to the area
User subscribes to the Information Provider
User registered before the end of the reporting period
User is not deleted, or were deleted after the end of the reporting period
User is in a scheme with a role of “Main Coordinator”

Deputies

The number of users within the area that subscribe to the Information Provider who are in a scheme and set as a scheme Deputy.

User is mapped to the area
User subscribes to the Information Provider
User registered before the end of the reporting period
User is not deleted, or were deleted after the end of the reporting period
User is in a scheme with a role of “Deputy”

Members

The number of users within the area that subscribe to the Information Provider who are in a scheme and set as a Member.

User is mapped to the area
User subscribes to the Information Provider
User registered before the end of the reporting period
User is not deleted, or were deleted after the end of the reporting period
User is in a scheme with a role of “Member”

Alerts Sent By Priority

The number of Alerts sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider. Only Alerts that had at least one of the local priority groups for that site in the recipient are included.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Recipient list contained at least one of the local priority groups for that site

Messages Sent By Priority

The individual number of messages sent by the Information Provider during the reporting period to any of the users in that area who subscribe to the Information Provider. Only Alerts that had at least one of the local priority groups for that site in the recipient are included.

Alert is sent to someone mapped to the area and subscribes to the Information Provider
Alert was sent by the Information Provider
Alert sent during the reporting period
Recipient list contained at least one of the local priority groups for that site

Completed Surveys

The number of completed surveys in the period where the results are mapped within the area either by a registered users details, or using a geocoding question type within the survey. Only surveys for the Information Provider and site are included.

Survey is for the Information Provider
Survey is for the site
Survey completed within the date period
Either mapped to the area by a registered user or by a geocoding question type within the survey

Admin-Completed Surveys

The number of completed surveys in the period by administrators on behalf of users where the results are mapped within the area either by a registered users details, or using a geocoding question type within the survey. Only surveys for the Information Provider and site are included.

Survey is for the Information Provider
Survey is for the site
Survey completed within the date period
Either mapped to the area by a registered user or by a geocoding question type within the survey
Survey was completed by an administrator

Self-Completed Surveys

The number of completed surveys in the period by users where the results are mapped within the area either by a registered users details, or using a geocoding question type within the survey. Only surveys for the Information Provider and site are included.

Survey is for the Information Provider
Survey is for the site
Survey completed within the date period
Either mapped to the area by a registered user or by a geocoding question type within the survey
Survey was not completed by an administrator

Priority Surveys Completed

The number of completed priority surveys in the period where the results are mapped within the area either by a registered users details, or using a geocoding question type within the survey. Only surveys for the Information Provider and site are included.

Survey is for the Information Provider
Survey is for the site
Survey completed within the date period
Either mapped to the area by a registered user or by a geocoding question type within the survey
The survey is set as the single priority survey for the site

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