Re-Mapping a member (Address and location do not match)

If you find a user who is in a location on the system which does not match their listed address, this likely indicates that their account is not 'mapped' correctly. Possibly where an address has been manually updated without updating the mapping for the account.

This can also result in cases where a user with an address outside of your area is still visible to you, as their mapped areas may still be within your area.

For remapping any users that you have view of from the admin area, you can use the steps as below:

First you should locate the user's account, then access the full editor for them. This can be done by searching for the member, from the members section.

Once the account has been located, you can edit the account details, using the icon pictured below, from there, the full editor can be accessed.

You can then use look up address under the postcode, then select their house number/name as shown in that list.

Once you have selected the correct address, you can then save the details for the member's account, which will then update their mapped area accordingly.

If you can't find the correct address, you can even when using the 'If the address you are looking for does not appear inside the list please click here' option, you can input the address information manually.

Then the account's mapped area can be corrected by dragging the pin on the map to the correct location.

For an example where no addresses are found for this postcode, possibly this could be due to an incorrectly entered postcode, this can be checked for being a postcode recognised by royal mail here: https://www.royalmail.com/find-a-postcode

(example incorrect postcode)




In these cases you might be able to find their correct postcode searching on google, for the road name / other details (e.g. Sherwood Business Centre).

This postcode can then be corrected, and that should then give a list of addresses to pick from. Then when the account is saved, as above, this member's mapping will be updated, allowing them to correctly receive the Alert messages for their area.