How to Unsubscribe

Do you really want to unsubscribe?

This may seem like a silly question if you are trying to unsubscribe but sometimes we have found that the reasons people give for needing to unsubscribe can be solved by changing a few settings, for example:

• You are moving house
• You don't want messages from a particular Information Provider
• You are receiving irrelevant messages

These issues can be quickly resolved by directly updating your account settings. For further details on these settings and how they can be adjusted, please see the bottom of this page.

Access your settings:

From the bottom of any Alert message you have received using the 'unsubscribe' option as below, or from within your account > your information > unsubscribe, you can access the below settings or unsubscribe completely:

On the unsubscribe page you will see a number of options to allow you to adjust your settings, if you are wanting to adjust the messages you are receiving, or unsubscribe:

You can also unsubscribe completely from the bottom option in this list, which you can then confirm from the below screen:

You are moving house

The Alert system is a national system and can provide messages for every area in the UK.  Over twenty Police forces use the system and national services like Action Fraud and Neighbourhood Watch provide messages to all areas on England, Wales, Scotland and Northern Ireland.

If you are moving out of one Police Force area but remaining in the UK, simply update your address in the 'Member Admin' area and you will start to receive messages relevant to your new location.

You can also email [e-mail] and ask us to update your address.  We can also change the website that your account is associated with to a new one relevant to your new location.  To change your website, include this request in your email.

You don't want messages from a particular Information Provider

You can instantly change which Information providers can send you information and remove any of them.  This means you do not need to unsubscribe from the entire system if you simply want to stop messages and no longer share your details with the Police, Neighbourhood Watch or any other Information Provider.

To review and change who can see you, click the "Settings" button which appears at the bottom of all Alert emails or log in directly to the Member Admin area and visit the 'Information Providers' section.

You are receiving irrelevant messages

If there are certain types of message you don't wish to receive (eg. business burglary alert / meeting notifications / surveys), you can simply untick these in the "Types of message" section, from the settings option in any Alert email, or directly from within the Member Admin area when you login.