Administrator Team options

When your administrator account is added to the system, you should also be assigned to one or more 'Administrator Teams'. These may be role-based or area-based depending on the Team structure for your area.

Administrators within a Team have access to some additional options in order to help you work with specific colleagues more easily.

You can share Alert message replies between administrators, which may be useful if a colleague has sent a message but is on leave and so is unable to deal with those replies themselves, as this would allow you to see those replies on their behalf.

You can access these Team replies from:

Main admin > message console > your inbox > Team Inbox

Rapport > your messages > Team Inbox

You can chat directly between administrators in a Team from the 'Teams' option in the Rapport admin area.

You can also create more specialised 'Team Groups' (from 'Groups and Members'), which are specific versions of an existing group that a team may use for contacting certain specific users in their Team area only.