Rapport - Message Sending Process Overview

Increasing Trust & Confidence with your Alerts

When the public are assured that their feedback is listened to and actioned, this will increase their confidence in local Police and improve the likelihood of continuing to provide valuable feedback. This is illustrated in the steps below, around which we've built our new Alert sending process for Priority Issues:

Please click any of these steps below to view further information: 

Etiquette Engine - Audience based content for your Alerts

When Alerts are sent about any of your Priority Issues using the new sending process, the system will automatically customise the content of your message depending on which segments of your membership you are sending to. See the chart below for details:

What's new - within Rapport?

From the rapport home page, you can create an Alert message from the 'Send Message' option.

After this, depending on the settings for your site, you will see up to three questions regarding your Alert. Depending on your answers, you will be taken through the best process for the creation of your Alert message:

Please note:, for Alert sites that don't have either of the Engagement Tracker or Priority Survey modules, this step will be skipped entirely and upon clicking the 'send message' button you will be taken to the standard 'send message by area' process.

Access the guide here for sending message by area: Rapport - Message Sending - Send by Area.

Is your message addressing a local concern?

For the first question, 'Is your message addressing a local concern?', you should choose 'yes' if your message relates to any of the 'Priority Issues' that are included in your main Priority Survey. This will take you to our priority message sending process, allowing you to target people who have raised these issues.

Access the guide here for priority message sending: Rapport message sending - Address Local Concern

Is your message related to an Engagement / Event?

For the second question, 'Is your message related to an engagement / event?', you should choose 'yes' if your message relates to an engagement / event. This will then ask a third question 'Have you already added the engagement / event?'. Based on your answer here, you can either add a new engagement to the engagement tracker, then create a notification message for this. Or you can send a message for an engagement you have already added to the system.

Access the guide here for the Engagement Tracker sending options: Rapport - Message Sending - Related to an Engagement

Neither Local Concern nor Engagement related - Send by Area

Selecting no to the second question, 'Is your message related to an engagement / event?', will take you to the standard standard 'send message by area' process, where to can send to all members in an area, with the option to filter to specific groups.

Access the guide here for Sending a message by area: Rapport - Message Sending - Send by Area.

Feedback - Action - Alert - Confidence Cycle

1. Public Feedback - Completions of Priority Surveys

Feedback on what the public feel are the main issues in their area can be easily gathered through a Priority Survey, which may be delivered at the doorstep, or automatically sent to your members via the Alert system. Details for Priority Surveys can be seen in our guide here: Delivery of a Priority Survey

2. Set Priorities

When a member answers the Priority Issues question within your Priority Survey, this will automatically add any logged-in members to the relevant Priority Groups on the system, which can be used throughout the Alert system. Details on accessing these groups can be seen here: Priority Groups

3. Police Action

Based on the Priority Issues that are raised in your Priority Survey, Police actions can then be planned and prioritised using this data directly from the community. Details on viewing Priority Survey results can be seen here: View Survey Results

4. Update Alert Sent

Alerts can then be sent based on any action taken, to the specific members who have raised the particular issue that was actioned, as well as other members who have completed the survey in your area. Details on the Etiquette Engine options can be seen here: Address Local Concerns - Etiquette Engine

5. Citizens Actions Validated

Receiving Alerts based on the specific issues that local citizens have raised for their area will then validate their feedback and prove that this information that they have provided is being saved and being used effectively by the Police to prioritise actions.

6. Active Citizenship Increase

Validation of citizens' actions will inspire an increase in Active Citizenship, leading to further increases in Priority Survey responses with more valuable community input. Details on viewing Priority Survey results can be seen here: View Survey Results

7. Increased Trust & Confidence

This cycle can then become continuous and self-perpetuating over time to result in further confidence increase and Policing action based directly on community interaction and information.