Performance Management Using Neighbourhood Alert

Performance management and use of Alert data for policing purpose - how to get the best out of your Alert system

Contents

Alert reports

Quality Assurance

Staff Management 

Public meetings

Partnership activity

NOTE: Every police force has an individual contract with VISAV, and not all forces have tools referred to in this guide.

If features referenced in the guide appear to be of benefit to you, but are not available, please first contact your lead officer / department, or failing that, e mail [e-mail]

Alert reports

Monthly KPI reports are available to administrators with access to the main admin.

These give a strategic overview of performance (click here for detailed explanation).

The VISAV Help Centre also provides an explanation of some of the more detailed reports that are available within the Reporting section of the main admin system - Viewing Reports.

Below are brief explanations of, and links to, some of the reports that will assist Sgts and Inspectors managing individual and team performance. In Main Admin, for most reports, click on the Reporting button, then drill down to area required, then click on three dots to display the list of reports that you can load for that area.

Quality Assurance

Objective

• Protect organisational reputation

Message overload is the main reason quoted by users unsubscribing to the Alert system.

Poor content that is not informative or helpful can also impact on users perception of, and confidence in your organisation. Administrators should ask themselves;

• Why are they sending this message – is it more ‘white noise’ that will turn users away from the system, or something that informs and engages them in what’s important to THEM.
• Who you are sending it to – localised messages to smaller groups have greater impact
• Is it timely – being informed about a major incident and travel restrictions, at the time of the event is more useful than afterwards!

Remember: RELEVANT LOCAL & TIMELY

Team messages – Accessed from: Main Admin > Message Console > Team Messages

• This displays latest messages sent by your team(s)
• Viewing individuals Alert messages – Accessed from: Main admin > Administrator Management > use search facility to locate relevant admin
• Click on grey box to view audit trail then click on hyperlink where indicates “Admin sent Alert #”

Staff Management

Objectives

• Ascertain whether the staff are contributing to policing goals / team objectives and using time effectively.

Main Admin > Reporting > Area options > Area overview report

• Snapshot of activity over defined period
• ‘Admin registered users’ signify activity by staff in developing the user base
• ‘Surveys by admins’ demonstrate conversations that lead to completion of the survey.
• In the example above, 634 users have been registered by police staff, but NO surveys. This should prompt the question, why?

Main Admin > Reporting > Administrator activity report

• Click on the calendar icon to set the date range

• Each column has a filter that allows the admin to see values in ascending or descending order (in this case by registrations)
• This feature provides an overview of admin activity, but note other reports referred to below that should be viewed in conjunction with this report

Main Admin > Reporting > Registrations per admin

Looking more in detail at registration per admin gives a richer picture of the staff members activity.

• Whilst on the face of it, 644 registrations is commendable, being able to see that 535 are ‘un-activated’ or ‘e mail not verified’ should prompt further investigation. If new users are not activating their account, you cannot communicate with them, the interaction won’t have the intended benefit, and time has been wasted.

• ‘Deleted’ - may be accounts deleted by the admin; or system deletion – auto deletes 30 days after registration if email not verified; High numbers should prompt further investigation.

Main Admin > Reporting > Interactions per admin

• NOTE – numbers may differ to area overview report and ‘registrations per admin’ as this only relates to survey activity
• Whilst leaving a card at an address may be positive, if there is high volume of activity but no surveys, further investigation may be appropriate. Cross check with ‘Registrations per admin’.

Main Admin > Reporting > Star points per admin

• A detailed explanation of Star points can be found in the Alert Help & Settings section
• Its just another way of looking at who’s doing what, and possibly incentivising performance
• Remember the number is the points score, and not the number of registrations, surveys etc

Public meetings

Objective(s)

• Evidence public engagement activity / address visibility concerns

Main admin > reporting > Engagement by area or team

• Overview of activity at area or team level; Hover over and click on relevant box to display detailed information; Add events in advance to give the public opportunity to attend.

Main admin > reporting > Mappable Engagements – option to print PDF report demonstrating activity in an area

• Click on the teardrop to view engagement activity

  

• Engagement stats – provides a wealth of information about engagement activities that demonstrate what has been done

Main admin > surveys (Community View)

• To access survey results – click on the clip board (Surveys), and then the Pie chart icon of the survey you require information from

• If you have responsibility for a large area, and want data at a localised level, you will need to set the area – click on the ‘All areas’ button, then use the > on the left to drill down

• You can view priority issues and communicate just with the people who have identified an issue (e.g. ASB) by clicking relevant column. This will display a map indicating user locations, and an option to add these respondents to a ‘recipient list’. This may be helpful in patrol planning, and keeping users informed on policing activity to address their concerns.

Partnership activity

Main admin > survey results (as above with regard setting area)

• Support and inform partners about matters affecting residents in your community that may be partner agency responsibilities

• Click on the blue button beside key word to produce a map of respondents identifying this issue;

• Click on the green respondent pins to view respondent name and comments
• Message users in this group after partnership meetings to let them know that they’ve been heard, and action taken.