Contact an Officer / Incoming Contact Channel Module

What is it?

This module was developed in collaboration of West Mercia Police and the PCC in West Mercia who wanted to fulfil a commitment to improve contact between the public and their local neighbourhood teams and to demonstrate that they are listening, feedback quickly about local priorities and give each local community a voice.

The additional incoming contact channel enables your Alert website (and single online home Website if they allow the script) to provide a dedicated email address for the public to contact any authorised Neighbourhood Policing team member. 

The system puts no additional load on existing Police ICT systems.  VISAV provide, secure and manage all incoming traffic, have processes to avoid missed communications, share amongst teams and flag all contacts as tickets within our contact management process.

The system requires the use of the Local Area Pages module and integrates seamlessly with the local officer lists, providing automatic contact email addresses for each authorised officer.  See a live example page in West Mercia here:

How does it work

The system provides a complex process for preventing spam, promoting registration, highlighting outstanding contacts and escalating contact that may be sensitive or urgent.

Want to know more?

Book a free Microsoft Teams online demonstration at your convenience with Neighbourhood Alert Product Director: Mike Douglas using this link: https://calendly.com/visavmike 

View other Neighbourhood Policing Tools