Neighbourhood Alert (Base) - Module Overview

Overview

The Licensed Organisation can see the registered Members who have shared their details with them, send messages to a distribution list, and receive direct, secure replies back. Other features include an escalation tool for replies containing triggers, community interest groups to segment your members i.e. CCTV owners, and options to view and contact Neighbourhood Watch Co-ordinators.

An Information Provider (IP) is an organisation that has a license to use the platform and with which Registered Members may consent to share their information.

As standard, the police service for each of the Home Office defined force areas are the 'master' license holder, with any other authorities or organisations having a 'sub-license'. The permission of the police is sought for any sub-licences within their area.

Features

• Main desktop admin area with full reporting suite
• Mobile optimised admin area (Rapport), for quick tasks on the go / at events
• Message sending to customisable audiences of your members
• Community groups for audience segmentation
• Reporting for database growth and admin workload management
• Integrated reply system for handling queries from the public, including automated escalation
• Administrator Teams for Team-based reporting and reply assigning
• Free access to the Engagement Tracker module for tracking any types of engagements
• The Neighbourhood Watch Tools, for accessing schemes, coordinators, and scheme members

Guidance

Our guides for many of these features can be found here:

https://visavltd.zendesk.com/hc/en-gb/sections/4409028856337-Administrators-Main-Admin

A mobile optimised version of the desktop Main Admin area, know as Rapport is also available, to access some of these options on a mobile device. Guides for Rapport are available here:

https://visavltd.zendesk.com/hc/en-gb/sections/4409036980497-Administrators-Rapport 

Our Modules

Within this 'Neighbourhood Alert Modules' section you will find information on the different modules that make up the Neighbourhood Alert system. Some of these modules may be prerequisite to other modules, and some we recommend for use together for particular 'Solutions' in order to maximise the benefit that you can get from these tools.

Module Groups

Green - Module Groups

Yellow - Recommended for optimal functionality

	Base Module	FoC with Alert	Additional modules for 'Talking' solution	Datasets (Used in Enhanced Survey & Targeted Engagement)	Synergy with Enhanced Survey & Engagements	Additional Modules	Specific Tools
Alert
Engagement Tracker
Survey
Enhanced Survey
Targeted Engagement
Origins
Acorn
Local Area Pages
Incoming Contact
API
Translation Tool
Statistics Dashboard
StreetWatch
Internal Messaging

 

Prerequisites

Module	Prerequisites	Recommended
Alert	-	-
Engagement Tracker	Alert	-
Survey	Alert	-
Enhanced Survey	Alert, Survey	Origins / Acorn
Targeted Engagement	Alert, Survey, Enhanced Survey	Origins / Acorn
Origins	Alert	Survey + Enhanced Survey + Targeted Engagement
Acorn	Alert	Survey + Enhanced Survey + Targeted Engagement
Local Area Pages	Alert	Survey + Enhanced Survey + Engagement Tracker
Incoming Contact	Alert, Local Area Pages	-
API	Alert	-
Translation Tool	Alert	-
Statistics Dashboard	Alert	-
StreetWatch	Alert	-
Internal Messaging	Alert	-

 

For further information please contact us at: [e-mail]